As Skye Bank designs measures to meet customers’ expectation

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Last week was marked with fanfare in the banking industry, as each bank spent the most part of the week restating their commitment to excellent customer service and going beyond the call of duty to delight their customers.
The concept of Customer Service Week by organisations and companies engaged in the provision of goods and services became formalised and given legal backing by the United States Congress in 1992, to celebrate and appreciate the people who serve the customers and the customers as well. Indeed, Customer Service Week is an international event devoted to recognising the importance of customer service and to honouring the people who serve and support customers with the highest degree of care and professionalism.
The United States Congress proclaimed Customer Service Week a nationally recognised event in 1992, celebrated annually during the first-full week in October. For year 2013, October 7-11 was chosen for the celebrations.
The week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organisation.
The five core goals of Customer Service Week are: to boost morale, motivation and teamwork; reward front-line representatives for the important work they do all year long; raise companywide awareness of the importance of customer service; thank other departments for their support, and remind customers of the organisation’s commitment to customer satisfaction.
As a way of celebrating its customersc and re-dedicating itself to excellent customer service, Skye Bank Plc last week commemorated the week by drawing up a series of events geared towards customer appreciation.
During the week, the bank reconnected in an intimate manner with its customers across the federation and got feedback from them to help it design appropriate measures to meet and surpass the expectations of the customers.
During …

Source: BusinessDay

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